Cancellation policy
In order to ensure a smooth booking process for all cosutomers, we’ve made a cancellation policy.
We appreciate your understanding.
Cancellation of a reservation for cosutomers own convenience will be charged a cancellation fee.
No cancellation fee will be charged only when we deem it unsafe to use the facility due to weather conditions or other reasons.
There is also no charge for closing by some reasons. Cancellation by the cosutomer prior to our announcement regarding weather conditions, etc., will be treated as a normal cancellation.
※Please note
Translated with www.DeepL.com/Translator (free version)
Cancellation = Entrance fee + Auto site, room, BBQ area usage fee + Set of food materials
Group = 3 auto sites, 3 rooms, 3 compartments, or a reservation for 10 or more people
Cancellation Charges
| very day | previous day | 2-7 days before | 8-14 days before | 15 days ago | |
| general | 100％ | 50％ | 30％ | 0 | |
|---|---|---|---|---|---|
| group | 100％ | 50％ | 30％ | 0 | |
■Ingredient Set
| 100％ | 50％ | 20％ | None | |
| Up to 10 servings | Same day to 3 days before | 4 days ago | 5 days ago | |
|---|---|---|---|---|
| More than 11 persons ago | Same day to 3 days before | 4-7 days before | 8-14 days before | 15 days ago |
In case of cancellation, an invoice will be mailed within one week from the date of receipt. Please make payment within 10 days from the date of issue.Please note that bank transfer fees are the responsibility of the customer.
In case payment is not confirmed by the due date, we may be forced to take legal action and may chargelate fees ,overdue interest , and billing fees. Also,if you have made any subsequent reservations, we may cancel those reservations without notice.
There are another cancel policy regarding use by groups (entire facility or half facility rental).
Please make a reservation by phone.
TEL 0465-78-3156
FAX 0465-78-3221
Reception time
8:00a.m. ～ 7:00p.m.
This campground does not allow entry to those who do not follow the above rules, gangsters and other people with tattoos. In the unlikely event that you enter, you will be asked to leave.
〒258-0202 神奈川県足柄上郡山北町玄倉514
TEL:0465-78-3156【受付】8:00~19:00
FAX:0465-78-3221